Why we started this service

Being known as a law librarian and Knowledge Management consultant, I was being approached by smaller firms that recognized they could benefit from using KM processes. However, I soon discovered the consulting fee was a barrier to getting them started.

So, I invited fellow KM consultant Stephanie Barnes to help me put together a coaching system that would allow firms to do their own KM work with our guidance as needed. While we were developing this concept, Stephanie was approached by Next!Solutions to review their KM checklist system. This technology seemed to be a good match with what we were doing, so we decided to develop and test our process using their system.

We hope you agree this new concept makes implementation of KM more attainable for your firm and provides you with real value. We work with your IS manager or other information/knowledge-related administrative staff to help set priorities and come up with a plan.

~ Connie Crosby

Connie CrosbyConnie Crosby, Crosby Group Consulting

Connie is a law librarian who now works as a consultant specializing in Knowledge Management, Information Management and Social Media for the legal industry. Before starting Crosby Group Consulting in 2008, she was Library Manager for ten years in a prominent Toronto law firm.

Known in the Canadian law firm KM and law library circles, Connie is a founding director and contributor for the cooperative law blog Slaw.ca and also writes her own blog http://conniecrosby.blogspot.com. She is an instructor at the University of Toronto’s iSchool Institute teaching social media courses to information professionals.

Connie has an MLS (Master of Library Science) and Information Management Certificate from the Faculty of Information, University of Toronto in addition to a BA and MA in English Literature.

Contact Connie at connie@lawfirmkm.com


Stephanie Barnes, Missing Puzzle Piece Consulting
Stephanie Barnes

Stephanie has over 20 years successful, progressive experience in Knowledge Management and Accounting in the High Technology, Health Care, and Public Accounting sectors, with abilities in Strategy Execution and Change Management, as well as Project Development, Implementation and Team Development. Stephanie has a BBA in Accounting, an MBA in Information Systems, is Masters Certified in ITIL (Information Technology Infrastructure Library) and has a Business Systems Analyst Certificate.

She is author of the Ark Group report published in May 2011, Aligning People, Process and Technology in Knowledge Management. In January 2010 Missing Puzzle Piece Consulting became the Canadian Franchisee for Knoco Ltd (www.knoco.com). This expanded Missing Puzzle Piece’s consulting activities as well as provided the opportunity add Knowledge Management training to its repertoire.

Contact Stephanie at stephanie@lawfirmkm.com

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